Contact: shop@skeltton.com
Shipping Information
We process and ship all orders promptly. Here’s what you need to know:
Processing Times:
- DTG and sublimation prints: 2 business days
- Full-print products: 5 business days
Shipping Methods & Costs:
- Standard shipping is a flat rate of $6.50 per order.
- Shipping times vary depending on the destination, generally 2–7 business days for domestic orders. International shipping may take longer.
- The total price displayed on the website includes the product and personalization. Shipping costs are added at checkout.
Tracking Your Order:
- After your order is shipped, you will receive a notification email with a tracking number.
- Customers can track domestic shipments using the provided carrier link. International shipments can be tracked via the carrier website.
- Tracking updates may take some time after the order is dispatched.
Important Notes:
- Final carriers may not always notify about delivery dates. We recommend checking tracking periodically.
- To ensure smooth delivery, please provide accurate shipping information.
If a Package is Marked Delivered but Not Received:
- Check the surroundings: mailbox, front desk, neighbors, or porch.
- Contact the carrier for additional information.
- If the package cannot be located, contact us at shop@skeltton.com with your order number. We will investigate and take appropriate action.
When We Will Resend an Order:
- The package is lost by the carrier.
- Tracking information was incorrect.
When We Will Not Resend an Order:
- The shipment was not collected due to negligence from you or your customer (e.g., not checking tracking updates). In this case, the customer must pay for a new shipment.
Payment Methods:
- Credit / debit card
- Bank transfer
All orders must be paid in advance. We do not offer cash on delivery.
Returns & Complaints
Personalized Products:
- All personalized products cannot be returned because they cannot be resold.
- If there are damages or printing errors, you can submit a claim.
If a Customer Wants to Exchange a Product:
- Personalized items cannot be returned.
- To exchange, place a new order with the correct size, color, or model, and pay accordingly.
Incorrect or Missing Items:
- If a product is missing or wrong, email us at shop@skeltton.com with your order number. We will send the correct item as soon as possible.
Damaged Products:
- For damaged products, email shop@skeltton.com with your order number and clear photos showing the damage. If the claim is accepted, we will send a replacement.
Time Limits for Claims:
- Printing errors, damages, or defective products: within 2 weeks of receiving the product.
- Lost packages: within 4 weeks from the estimated delivery date.
Where to Send Returned Products:
- Do not return items without contacting us first. We will review each case and advise the appropriate action.
Valid Claims Include:
- Printing mistakes (does not match the design)
- Defective products (manufacturing damage)
- Products that do not match order specifications
Claims Do Not Cover:
- Poorly prepared design files
- Customer errors in order (wrong size/color)
- Normal product wear
Claim Process:
- Submit a claim: Provide a detailed description, high-quality photos, and your order number.
- Evaluation: Our team will review your claim and materials.
- Resolution: If approved, we will:
- Reprint the product and ship it at no extra cost
- Repair the product if technically possible
Refunds:
- Personalized products are generally not eligible for refunds.
- Replacement or repair is the standard solution.